Learning Experience Design Program Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Learning Experience Design Program Manager, Support L&D

Adyen is looking for a creative and execution-focused Learning Experience Design Program Manager to join our Support Learning and Development team. This team focuses on L&D initiatives across our globally distributed merchant facing Support organization (Customer support, Technical support etc).

This role is dedicated to the "Development" phase of the ADDIE model, transforming high-level module outlines into engaging, high-quality learning experiences. You will be responsible for the end-to-end creation of learning assets, ensuring they are seamlessly integrated into our authoring tools and platforms.
Beyond content creation, you will oversee the standards for learning methodologies, tooling, and innovation to ensure our learning products remain world-class. This position consists of a blend of deep instructional design expertise (70%) and operational program management (30%) to ensure efficiency and quality assurance across our global learning portfolio.

What you’ll do

Learning Experience Creation - LXD

• Content Development: Execute the "Development" phase of the ADDIE process by transforming module outlines into interactive learning assets, products, and experiences.
• Authoring & Tooling: Build and configure learning solutions within authoring tools (e.g., Articulate 360) and other digital mediums to ensure high-quality delivery.
• Instructional Methodology: Select and apply the correct medium and instructional methodologies to create effective, learner-centric assets.
• Multimedia Innovation: Incorporate innovative design trends and multimedia elements to enhance engagement and knowledge retention.

Program Management & Governance

• Quality Standards: Oversee and maintain guidelines, templates, and quality assurance (QA) standards for all learning content design.
• Operational Efficiency: Manage the operational workflow of the learning design process, ensuring projects are delivered on time and meet business requirements.
• Tooling Strategy: Drive innovation in learning tooling and technologies, identifying new ways to improve the content creation process.
• Stakeholder Management: Build and sustain relationships with Subject Matter Experts (SMEs) to translate technical information into digestible learning content

Who you are

Qualifications

• BA/BS degree in Instructional Design, Learning & Development, Education, or a related field.
• 3+ years of experience in Instructional Design or Learning Experience Design, specifically focused on the development and execution phase of content creation.
• Advanced proficiency with eLearning authoring tools, particularly Articulate 360 (Rise and Storyline) as well as AI capabilities for Learning Design
• Demonstrated experience using the ADDIE model and adult learning theories to build effective, agile scalable learning solutions.
• Strong organizational skills with the ability to manage multiple content development workstreams simultaneously. 
• Experience managing a library of learning assets and maintaining version control across global teams.
• Ability to communicate effectively with stakeholders to synthesize complex ideas into clear learning content.

Preferred Qualifications

• Experience in a global Operations or Support environment.
• Familiarity with Learning Management Systems (LMS) and emerging learning technologies (LXP, AI-driven content tools).

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.