Allego · Arnhem, Gelderland, Netherlands
Allego · Arnhem, Gelderland, Netherlands
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Posted 0 days ago
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Company context
likely hiring — 6 active listings
At Allego, we're building and operating one of Europe's leading EV charging networks. Reliability is critical for our customers, which means our IT services need to be stable, scalable, and continuously improving.
We're looking for an experienced IT Operations & Service Management Specialist to help strengthen our IT operations and service management capabilities. You'll play a key role in improving service reliability, leading major incident response, governing changes, and driving continual improvement across our technology landscape.
What you'll do
As our IT Operations & Service Management Specialist, you'll:
Lead and improve ITIL-based service management processes, including but not limited to Incident, Problem, Change, and Release Management
Coordinate major incidents and drive service restoration efforts across technical teams
Perform root cause analyses and implement improvements that prevent recurring issues
Govern production changes and releases to ensure they are properly assessed, tested, and communicated
Configure and optimize workflows in Jira Service Management (JSM)
Drive operational excellence through process improvements and service performance monitoring
Support business continuity and disaster recovery initiatives
Collaborate with engineering, security, infrastructure, and business teams to improve operational effectiveness
Participate in an on-call rotation for critical incidents and service disruptions when required.
What we are looking for
5+ years of experience in IT Operations, IT Service Management, or Service Delivery
Strong experience with Incident, Problem, Change, and Release Management
Experience leading major incidents in complex environments
Hands-on experience with Jira Service Management or similar ITSM platforms
Strong analytical and problem-solving skills
Experience driving process improvements and operational maturity
Excellent communication and stakeholder management skills
Familiarity with ITIL best practices
Fluent English
Nice to have:
ITIL certification
Experience with Business Continuity Management
Knowledge of ISO 27001 or related governance frameworks
Our Offer
This role allows you to work within a team of specialists contributing directly to the technology powering European EV charging. You will be at the forefront of modern charging and mobility solutions.
We offer a competitive salary package with strong secondary conditions, including:
End-of-year premium of 5,94% of your annual salary
4% Personal budget
A solid pension scheme (ABP)
Opportunities for professional training and certifications
Hybrid working: a healthy balance between our Arnhem office and working from home
You’ll join colleagues who are motivated to make a real impact and who believe that working together is the key to driving zero-emission mobility forward.