Personal Assistant to Global Head of Delivery, Data & AI Transformation

COO is committed to bringing customer value, operational efficiency, and scalable operations for the bank: Fast, Easy, Caring, and Secure service—24/7, fully scaled, and powered by market-leading tools.

Financial Crime & Fraud Prevention is part of COO and is a first line of defence organization and supports the standardization of related processes, enhanced controls, shared tooling, and the optimization of operations across all business lines, helping us to achieve a more robust Financial Crime Prevention & Fraud environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

Within Global FCFP, we are organized around services: Customer Due Diligence, Transaction Monitoring, Screening, Client Tax Services and Fraud Services. Next to the services, there are supporting functions (horizontals) that are critical in enabling the business and maintaining oversight and control.  

We are looking for an experienced, hands-on and proactive Personal Assistant for our Global Head of Delivery, Data & AI Transformation, who will make an impact by keeping the organization running smoothly and ensuring the global head and its MT can focus on their core responsibilities.

Roles & responsibilities

As a Personal Assistant you will deliver high-quality executive and team support.  You collaborate closely with other assistants and the Business Manager, acting as a trusted point of contact for internal and external stakeholders. You anticipate needs, safeguard priorities and follow through on actions to completion.

• You coordinate complex calendars, assess priority, sensitivity and objectives for each request. Plan, reschedule and optimize meetings across time zones; monitor reminders and proactively follow up on actions.

• You will arrange business travel, itineraries and manage visas. Organizing internal/external events, off-sites and assisting with management activities and special projects. Supporting administrative processes such as expense claims, catering and onboarding.

• Operate a range of administrative systems, for example Workday, Ibuy and E-profit in accordance with existing compliance rules.

• Act as first point of contact for the department; handle queries professionally and confidentially.

• Build strong working relationships with colleagues and external partners; represent ING with integrity.

• Provide backup coverage for other department assistants to ensure continuous service for leadership.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You are enthusiastic and dynamic, you are capable of working in a global environment, you are flexible, loyal, proactive and a real team player.

• You should excel in prioritizing tasks, and multitasking. Clear and concise communication is essential, as is an eye for detail and diligence in task execution.

• You can communicate effectively with diverse audiences and can handle confidential information discreetly.

• You are experienced with complex calendar management, travel planning, project management, event organization, and administrative tasks.

• You have excellent organizational skills and organizational sensitivity and can switch quickly when priorities change.

• You are able to work independently and in collaboration with your team. You set priorities and integrate tasks effectively.

• Building and maintaining relationships with colleagues and stakeholders, both within and outside the organization, is crucial for the effectiveness of a PA.

• You have work experience in an international setting, sensitivity for cultural differences, and know how to deal with highly sensitive and confidential information.

• MBO+ or relevant work experience

• Proficient in English and Dutch

• Affinity with IT related systems and issues – experience with workday is a strong plus

• You have a customer focus, are able to handle stress and are a great planner

• You work according to ING values. For more information about the ING Values (Orange Code): http://www.ing.jobs/Netherlands/Why-ING/This-is-ING-too/ING-Values.htm

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands

The benefits of working with us at ING include:

• 36-40 hour workweek

• Individual leave: 25+2 individual holiday days based on 36 hr workweek

• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)

• CSR days: up to 2 days per year to actively engage in society by volunteering

• 13th month salary

• 8% Holiday payment

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Mobility card

• Attractive pension scheme

About us

Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.