ING · HBP (Amsterdam - Haarlerbergpark)
ING · HBP (Amsterdam - Haarlerbergpark)
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Listing age
Posted 13 days ago
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Not disclosed
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Unique to this company
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likely hiring — 81 active listings
Shape card experiences used by millions of customers.
Debit and credit cards are at the heart of how people pay—every day, everywhere. At ING, cards are not just a utility; they are a key growth driver within Retail Payments. Customer expectations are rising fast, and we are investing heavily in smarter, simpler, and more valuable card experiences to create value for customers and drive our commercial performance.
As a Customer Journey Expert (CJE) Cards Sales, you shape the value proposition of our consumer debit and credit cards. You drive commercial growth by optimising the card application journeys and sales funnel, initially focused on the Netherlands, with the ambition to scale your impact to a more global scope.
You translate customer needs, data insights, and commercial targets into concrete features and improvements. You make impact: shaping propositions, prioritising improvements, and translating customer and business needs into changes customers notice.
Your role
You own and improve the application card journeys, propositions and features end‑to‑end: from understanding customer needs and commercial goals, to shaping solutions and bringing them live. You collaborate closely with engineers, risk, designers, and stakeholders. You balance customer experience, commercial impact, regulatory requirements and feasibility, and you help the team make clear choices in a complex payments’ environment. Over time, you expand your scope and influence across larger parts of the card domain.
What you will be doing
What success looks like?
You drive sustainable growth within the cards portfolio, by attracting new customers and activating existing retail customers. Stakeholders trust your judgment, your structure, and your ability to move things forward. You are initiative-taking, take responsibility for outcomes, and steadily grow your impact across the card’s domain.
About you
You are a product‑minded professional who enjoys responsibility and impact. You:
What you will get
Rewards and benefits
We want to make sure you can balance ambition with well‑being. Find out more about our employment conditions. The benefits of working with us at ING include:
About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.