Meta Operations & Commercial Specialist

Job Purpose

The Meta Operations & Commercial Specialist is responsible for the daily execution of meta-search partnerships and the commercial analysis that drives their growth. Serving as a key partner-owner, this role combines "feet-on-the-ground" operational management with tactical data insights to optimize Travix’s volume and profitability across platforms like Skyscanner, Kayak, Google Flights and others.

Key Responsibilities

Partner Management & Operational Execution

• First-Line Partner Contact: Serve as the primary operational partner-owner, documenting and actioning all calls and daily requirements from meta-search partners.
  
  
• Tactical Negotiation Support: Support the Commercial Manager in (re)negotiations by providing regional and country-specific performance analyses.
  
  
• Operational Stability: Act as the liaison with TPM and pricing to perform performance analysis and feed health checks, resolve price inaccuracies, and ensure a "best-in-class" partnership experience.
  
  
• Roadmap Influence: Translate daily operational hurdles and partner feedback into tactical insights that fuel both internal and external product roadmaps.
  
  

Commercial Analysis & Performance Steering

• KPI Tracking & Reporting: Manage the set KPIs; monitoring volume, margin, CVR, and Partner Quality Scores.
  
  
• Daily/Weekly Analysis: Analyze performance trends per market to find areas for improvement and report findings to the meta organization.
  
  
• Cross-Functional Collaboration: Partner with Pricing, Product and FP&A teams to drive accurate revenue and margin forecasting.
  
  

Strategic Insights: Build viable strategies to expand the commercial footprint and provide data-driven insights for monthly business reviews.

Job Requirements

• Experience: 2–4 years of experience in a commercially oriented analyst or operational role, ideally within the OTA, airline, or travel industry.
  
  
• Analytical Rigor: Superior analytical skills with a proven record of leveraging data to drive internal and external change.
  
  
• Communication & Presence: Strong interpersonal and presentation skills, with the ability to guide and influence decision-making among senior stakeholders and partners.
  
  
• Technical Literacy: Solid understanding of technical integrations (feeds/APIs) and proficiency in analytics tools like Looker or Tableau.
  
  
• Mindset: A commercially oriented self-starter who "does not stop until they get to the goal," possessing the ability to challenge the status quo.
  
  

Cultural Adaptability: Ability to work effectively across different cultures and levels of the organization in a rapidly changing environment.

Role Impact

By combining a "tight administration" with commercial curiosity, this role ensures that Travix’s meta partnerships are not only technically stable but also commercially optimized. You provide the data-driven "why" behind the operational "how," allowing the leadership team to steer the long-term vision with confidence.

A Day in the Life: Meta Operations & Commercial Specialist

To give you a clear picture of how this role bridges the gap between technical operations and commercial strategy, here is a typical "Day in the Life" for a Meta Operations & Commercial Specialist.

Time

Activity

Practical Example

09:00

The "Health Check" & Monitoring

You open your Looker dashboard. You notice that Skyscanner DE volume has dropped 15% overnight. You quickly check the API logs and realize a specific fare type is being filtered out due to a technical mapping error.

10:00

Operational Fix (The "TPM" Bridge)

You hop on a quick Slack call with the relevant TPM manager. You share the specific errors you found and agree on a fix. You then send a proactive note to your contact at Skyscanner to let them know we’ve identified a feed glitch and are resolving it.

11:00

Commercial Performance Analysis

You shift from "fixing" to "optimizing." You analyze the Partner Quality Score for Skyscanner. You notice our "Price Accuracy" score has dipped in the UK. You dig into the data to see if it’s a specific airline causing the discrepancy.

12:30

Lunch / Social Interaction

Informal catch-up with the Pricing team in the canteen—keeping those internal relationships "warm" so you can move faster when you discuss price adjustments for commercial impact.

13:30

Partner-Facing Monthly Sync

You lead a video call with Kayak’s Account Manager. Instead of just talking about tech, you present a slide showing how our new "Ancillary Bundle" (Baggage + Seat) has improved our CVR by 2% in the US market. You use your "soft skills" to negotiate for a better placement in their "Great Value" sort.

15:00

Commercial Manager Support

The Commercial Manager is preparing for a contract renegotiation with Jetcost. You provide them with a "Market Deep Dive" report showing that while volume is up, our margin per booking is being squeezed by high minimum CPCs in specific regions.

16:00

Actioning the "Operational Shit"

You spend an hour cleaning up the administration: updating the commission rates in the internal database for the upcoming month and documenting the takeaways from the Kayak call for the Product team.

17:00

Strategic Reflection & Reporting

You draft the Weekly Meta Highlights email for the leadership team. You highlight the Skyscanner fix (Stability) and the Kayak performance win (Commercial Impact).

What you can expect from us

🕒 Enjoy the flexibility and life balance of hybrid work where each team aligns on their minimum number of days in office to foster collaboration and meet the team's needs.

🏖️ Possibility to work up to 90 days from abroad (depending on your job function)

✈️ 31,5 days of paid leave, so plenty of time to enjoy your travels!

👥 Flat hierarchy where your voice can be heard, welcomed and appreciated at all levels in the organization - where people can thrive, be creative and ultimately build their own legacy within the company.

🌍 A diverse and multicultural working environment. Our global team has over 50 different nationalities and we embrace everyone’s authenticity. 

🤝 A company-sponsored volunteer day, dedicated to giving back to our community and making a positive impact together
🎓We have proven to grow people internally and we offer many internal development courses to keep on learning and growing.

🧠 Well-being support with free, confidential access to OpenUp’s psychologists, self-help tools, and masterclasses.

🎁Amazing benefits, such as covered commuting costs, ClassPass subscription/membership and a lease bike plan.

📍Discover our Bijlmer Arena office in Amsterdam, surrounded by the city's second-largest shopping area, a vibrant cultural scene, diverse lunch options, and just one easy connection away from Amsterdam Central Station. Office amenities include car parking, secure bike storage, a pool table and more.

🍎🍺Free fruit, healthy snacks, team drinks and company events.

About Travix

Travix is one of the leading global online travel agencies managing an extensive portfolio of travel focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over 40 countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a  strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.

Make your career at Travix

If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you!