Application Delivery & AI specialist

🌍 Making Every Move Matter

At ViCentra, home of Kaleido, we are redefining what's possible in diabetes care. Our insulin pump empowers people with more freedom, confidence, and independence — and behind that freedom is a reliable, well-connected, and continuously improving digital foundation.

Our values — Be Bold, Build Trust, Focus on the Customer, and Deliver Excellence — guide how we build technology and how we work together. If you enjoy owning applications end-to-end, enabling colleagues through smart tooling, and bringing AI into everyday work in a responsible way, ViCentra offers you the opportunity to make a real impact. 🚀

💻 Your Impact

As Application Delivery & AI Specialist, you are the owner of a diverse application portfolio that ranges from our customer-facing eLearning platform and marketing automation tools to internal SaaS applications supporting HR, IT, and operations.

You ensure that these applications are reliably delivered, well-integrated, and actively adopted. On top of that, you are ViCentra's go-to person for AI tooling — most notably Claude — guiding colleagues in getting the most out of AI in their day-to-day work, and acting as a bridge between the tool and the people using it.

You work closely with business stakeholders, end users, key-user communities, and external vendors. You bring structure, a service mindset, and a genuine interest in both technology and the people it supports.

🔧 What You'll Take On

Application Management & Delivery

• Own the lifecycle of ViCentra's application portfolio: onboarding new tools, managing vendors, and ensuring applications remain fit for purpose.

• Manage and operate customer-facing applications including ViCentra's eLearning platform and marketing automation tooling, ensuring reliability, performance, and a smooth user experience.

• Manage a set of internal SaaS applications (HR, IT ticketing, time writing, and similar) — handling configuration, access management, and operational continuity.

• Act as the primary point of contact for application-related questions, incidents, and improvements — coordinating with suppliers and internal stakeholders to drive resolution.

• Contribute to application roadmaps and improvements together with business owners, translating operational learnings into actionable input.

Integrations & Technical Delivery

• Build and maintain integrations between applications — ensuring data flows reliably across the landscape and that connected systems work as intended.

• Translate business requirements into technical designs and configurations. You bridge the gap between what the business needs and what the tooling can do.

• Collaborate with IT colleagues, Quality, and external partners to deliver changes in a structured and compliant way.

• Maintain up-to-date documentation of application configurations, integrations, and operational procedures.

AI Tooling & Adoption

• Manage ViCentra's AI tool portfolio — with Claude as the primary platform — including vendor relationship, access management, and staying current on new capabilities.

• Support colleagues and teams in adopting AI tools effectively: from onboarding and guidance to facilitating key-user communities and sharing best practices.

• Act as an internal resource for AI-related questions — helping people understand what the tools can do, where the boundaries are, and how to use them responsibly.

• Execute ViCentra's AI adoption policies, ensuring usage is in line with compliance, data protection, and quality requirements.

• Identify and surface opportunities where AI tooling can reduce manual effort or improve quality — feeding these into the broader IT and business improvement agenda.

Stakeholder Collaboration & Key-User Communities

• Facilitate and coordinate key-user communities for the applications in your portfolio — enabling power users to support their colleagues and feeding structured feedback back into the tools.

• Work closely with business stakeholders across Customer Care, Marketing, HR, and Operations to understand their needs and translate these into improvements.

• Participate in IT projects and initiatives within your domain, contributing to structured delivery and clear communication towards stakeholders.

📌 What You Bring

• Relevant education or experience in IT, information management, or application management.

• 3–6 years of experience in application support, application management, or a closely related IT operations role.

• Hands-on experience managing SaaS applications — including configuration, access management, and working with vendors.

• Experience building or maintaining integrations between applications (API-based or via middleware/iPaaS tooling).

• Affinity with AI tools and a genuine interest in how they can add value in a business context — experience with Claude, Copilot, or similar platforms is a plus.

• A structured, accurate, and service-oriented way of working — you follow through, document well, and keep stakeholders informed.

• Strong communicator who can translate between technical and non-technical worlds with ease.

• Comfortable operating in a quality-conscious or regulated environment.

• Living in the Netherlands, preferably in the Utrecht region.

• Speaking and writing English fluently and, ideally, Dutch as well.

✨ Nice to Have

• Experience facilitating key-user or power-user communities.

• Experience with eLearning platforms or marketing automation tools.

• ITIL or similar service management certification.

• Exposure to medtech, pharma, or other regulated environments (ISO 13485, GxP, or similar).

💡 Life at ViCentra

Working at ViCentra means:

• Broad ownership across a varied application portfolio — no narrow lanes here.

• A role where technology meets people: you're not just managing tools, you're enabling colleagues.

• Close collaboration with Customer Care, Marketing, HR, Operations, Quality, and the wider IT team.

• A culture built on trust, responsibility, and continuous improvement.

🌱 Grow With Purpose

At ViCentra, you'll have the opportunity to:

• Grow into senior application ownership, IT product management, or broader digital operations roles.

• Build expertise at the intersection of application management, integrations, and AI adoption — a skillset that is increasingly rare and valuable.

• Contribute directly to a product that improves the lives of people living with diabetes, every single day.

🌏 Every Journey Starts Somewhere — Make Yours Count Here

If this role excites you, but you don't meet every requirement, we'd still love to hear from you. At ViCentra, we care about motivation, ownership, and the willingness to grow.