Chief Client Architect

We are looking for an exceptional Chief Client Architect to join our growing team. In this role, you will be responsible to: 

Executive Advisory & Flagship Account Leadership

• Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders
• Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards
• Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions
• Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts

AI, Agentic Automation & Enterprise MCP Strategy

• Shape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystem
• Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation
• Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including:
• Context management across applications, data, and workflows
• Secure orchestration of AI agents and automations
• Governance, observability, and lifecycle management for AI-driven systems
• Align AI and agentic initiatives with enterprise security, compliance, and risk requirements
• Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes

Expansion, Value Realization & Commercial Impact

• Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment
• Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation
• Partner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignment
• Track, articulate, and executive-report value realization outcomes linked to Workato adoption

Strategic Consulting & Advisory Delivery

• Lead high-impact professional services engagements requiring executive-level judgment and architectural depth
• Apply and evolve Workato advisory methodologies, including GEARS and Embedded Product Guide, across customer environments
• Guide customers through:
• Enterprise automation and integration target-state definition
• Prioritization of integration, automation, and AI use cases
• Advanced prototyping and accelerator-led delivery
• Recipe and agent lifecycle management best practices
• Advise on enterprise operating models that enable scalable automation and AI adoption

Architecture Governance & Decision Authority

• Define and enforce architecture principles, standards, and guardrails across customer implementations
• Act as escalation authority for non-standard architectures, AI design exceptions, and complex trade-offs
• Guide customers on governance models covering integration, automation, and AI agents
• Ensure solutions are scalable, secure, and aligned with long-term enterprise architecture objectives

Frameworks, Thought Leadership & Enablement

• Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices
• Create reusable executive-level assets such as reference architectures, strategy decks, and white papers
• Serve as a Workato evangelist, articulating platform value across automation, integration, and AI
• Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams
• Support partner enablement and delivery excellence across the Workato ecosystem

Required

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
• 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms
• 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role
• Demonstrated experience advising C-level executives on technology strategy and enterprise transformation
• Strong understanding of enterprise security, governance, and operating models
• Proven track record of driving platform expansion and value realization through professional services
• Excellent executive communication skills, including board-level presentations and strategic documentation
• Ability to operate independently in complex, ambiguous environments and take ownership of outcomes
• Travel to the client site up to 50%, but may be higher or lower based on prevailing circumstances

Preferred:

• Master’s (but not required) in Computer Science, Software Engineering, Business, or in a related field. Bachelor’s degrees and those with non-traditional but similar proven experiences may also apply. 
• Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases
• Knowledge of AWS, Azure, and GCP
• Experience having worked in a start-up environment

(REQ ID: 2608)